Our hours of operation are from 9:00 AM until 4:00 PM Eastern Standard Time, Monday through Thursday.
Email is the best way to contact us - we check our email frequently and reply promptly. Use the contact form to contact us this way. If you do not receive a reply within 24 hours, please check your spam folder. Email us at firstname.lastname@example.org
NOTE: Please contact us for an appointment before visiting our office to ensure someone is available to assist you. NOTE: If you do not reach us on the phone, it means we are busy with other calls or are out of the office. Please leave a message when prompted so we can get back to you. If you leave a message or email instead, then we can assist you much faster and more efficiently.Our customer service and order telephone number is 800-327-9103.
Business and International calls please use 954-960-0300
Email us at: sales4gravescompany.com
Our mailing address and shipping address is:
4100 N. Powerline Rd. Suite I-5
Pompano Beach, Florida 33073
Graves Company Policy
GUARANTEE - Graves Company is committed to satisfying their customers. Graves Company guarantees that every item we manufacture and you purchase from us is free from defects in material and/or workmanship. If you receive an item that does not meet your requirements or specifications, simply return the unused or defective item within 14 days for exchange, credit or refund - your choice. Certain suppliers require warranty issues to be directly handled by them. Please call us with any problems first.
Shipping Charges - All orders are shipped FOB from point of origin. The customer is responsible for freight costs. Whenever possible we will utilize UPS standard rates. Requested specials such as 1 day or 2 day air, or express mail will be charged at exact rates plus a handling charge.
Open Accounts. Credit terms are only extended to large business accounts. If applying for such payment terms, please allow 3 to 4 weeks after receipt of required credit information for processing. Graves Company reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at their sole discretion. We are not responsible for errors in the printing of this web page. If there are any discrepencies in descriptions or pricing - we will notify you prior to excuting the order for your approval.
Graves Company will accept the following methods of payment: 1) Visa, Mastercard American Express, Discover or Pay-Pal 2) Check with order
Normally orders are shipped complete within 24 hours of receipt of order except if paid by check from a new account (then allow 10 days for check clearance). Occasionally delivery problems from some suppliers may necessitate back orders in which case you will be advised of the expected delivery date.
Occasionally merchandise prepaid by check may not be exactly the charges incurred. This mainly occurs due to calculations on freight charges. In order to avoid unnecessary delays, it is our policy on differentials less than $5.00 to ship the items with an invoice as the shipping label, indicating the amount due Graves Company.
Over payments are credited to your account (and will also be indicated on the invoice). This credit can be used to offset future orders or we will upon your request refund any amount in excess of $1.00.
Charge Cards- One of the most convenient methods of paying for items is to use your Visa, Mastercard American Express or Discover card. Items paid for by credit cards and returned for credit will be credited through the charge card system.
Return Procedure- For any item that you desire to return, please include a copy of the original invoice, indicate the item being returned, reason for the return, and any action you wish us to take, such as repair, replace, credit or refund. If you desire a refund we ask that you allow at least two weeks after receipt of products for clearance of paper work. Returned items should be sent Postage Paid and Insured for their replacement value. A handling charge of 25% may apply in certain circumstances, mostly with abrasive products . Call us at 800-327-9103 for return instructions and return address.